“We wanted to let you know how appreciative our family is, for not only your help in finding the appropriate caretakers for our mother the past two years, but also your personal interest in each and every client/family you seem to assist.
You’ve responded immediately when we’ve had issues and personally attended first time introductions of new caretakers with our mother, which has been tricky to say the least. You’ve known how to speak to her on her level, without making her feel voiceless.
Providing valuable information on dementia (and elderly care in general) with your New Wave Home Care staff was so beneficial to my sister and I. At your informal and welcoming seminar recently, we were made to feel we weren’t alone in our quest to help our mother keep her dignity and pride, while being realistic of her situation.
I would recommend your services to anyone looking for assistance with their aging loved ones. Keep up the good work. It’s not an easy job, but New Wave Home Care seems to have found that great balance between serious care of the elderly along with compassion and maybe even a sense of humor, which we all need a dose of every now and then. Thanks again.”